Support & Service


Should you need to return an item purchased from please review our returns conditions outlined below to determine if your purchase may be returned to us for a refund.

Only non-custom parts and accessories orders placed online at are eligible for return directly to Carefree.

Authorized Carefree Dealers are unable to accept or process a return of product purchased directly from Carefree.

Replacement Parts & Accessories

Follow the steps outlined below to send back your uninstalled and unused item for a refund or exchange within 30 days of receipt and we will issue a refund less shipping to your original payment method.

  • Complete the Returns Form PDF icon and include it with your return
  • Box the item securely. A copy of the original order pick ticket or invoice is required. Enclose the invoice, completed return form plus all original packaging and accessories.
  • Address your package for return to the following address:
    Carefree of Colorado
    Attn: CD Returns Department
    2145 W 6th Ave
    Broomfield, CO 80020

We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for any new items(s) ordered.

Replacement Fabric, Custom Made to Order Products & Finished Goods

We cannot accept a return or issue a refund for replacement fabrics, custom made to order products and/or finished goods that are ordered incorrectly.

Additional Return Information

Please do not return installed, used or damaged products. Any such returns received will be returned to the sender, with no refund issued.

Freight collect returns will be refused.

Please insure your return; Carefree cannot be responsible for any damage or loss for uninsured packages.

We cannot accept a return for product purchased from a dealer or on-line marketplace.

Please do not return product purchased directly from Carefree to a dealer, items purchased via are eligible for return solely from Carefree.

Need Help?

Please use the Contact Us form or call us at 303-469-3324 we will be happy to assist you.